For many businesses, installing a second Internet connection or managing a separate phone line is an expensive or overly troublesome task. Without proper configuration, you may have some serious performance issues or complete failure. As you plan a way to get all of your voice and data solutions under control, consider a few ways that a voice service technician can help.
Why Would Voice And Data Together Be An Issue?
Businesses have a choice between three major types of phone services; traditional landline, cell phones and Voice over IP (VOIP).
Traditional landlines--often called copper landlines--are what most people grew up on as the standard phone choice. It's a known quantity, but can be expensive if you want to have multiple offices with their own individual phone numbers and different phone services.
Cell phones offer more convenience, but can be expensive per line and questionable in reception. Even if the cell phone network chosen has good local coverage, there are still issues such as poor reception during stormy weather or losing signal inside buildings with thick walls.
VOIP has become a lifesaver for people who need multiple, customization phone lines. It does everything that traditional phones can do, but through an Internet connection. The VOIP solution can also be used across cellular data connections, but is susceptible to the same weakness of the cell phone coverage. The main weakness of VOIP is its dependence on the computer network and Internet.
Like any other service that uses the Internet, VOIP taps into a finite resource. Although you're talking into headsets and phones designed for VOIP purposes, the audio eventually becomes data like any download, website click or movie stream. This also means that VOIP conflicts with those tasks, which can be an issue if your business uses the Internet for other tasks on a regular basis.
A Voice Service Technician's Design Can Help
Your Internet's capacity is called bandwidth, and can be drained by all of the continuous Internet activities on your company's Internet connection. For downloads and websites, over-tasking the Internet creates symptoms such as slow download speeds or slow loading websites. For VOIP, the problem is much more noticeable.
VOIP is a real-time transfer of voice data that is susceptible to loss if the Internet connection is interrupted. When download speeds become too low for VOIP because of other activities, you may hear extended delays in the conversation or a loss of certain sounds to the point of sounding robotic and distorted.
This happens because a slower connection can eventually cause your voice data to time out. Unlike downloading and web browsing, VOIP can't simple recreate every single nuance of sound in a voice connect; bits and pieces of audio are lost forever, and the loss happens constantly during poor Internet performance.
A voice service technician can solve the problem by setting just enough priority to VOIP that it gets first access of Internet resources, but leaving enough resources so that your downloads and web browsing are not completely halted. If necessary, the technician can assess your business' Internet needs and suggest an Internet plan that better fits those needs.
Contact a voice service technician to begin planning a business network that performs quickly, efficiently and with as much customization as you need.