When you manage a medical clinic, the phone system you opt to go with needs to be chosen with extreme care. Since you are dealing with medical patients, there is much more to consider than a simple system to answer phone calls and offer voicemail. You have privacy issues to concern yourself with and you need to make sure patients can get through and won't end up dealing with spotty phone service. Here are other things that you are going to need to think about in order to make sure you are having the right medical clinic phone system installed.
Be sure you can handle the call volume
You are going to need to be able to handle the maximum call volume you would expect during the busiest times. While extra calls will default to the voicemail, you want to call as many patients as you can during office hours. When you manage a busy medical clinic, you know it can be hard for employees to come up with the time to check the messages and return calls. Plus, you don't want to have a crucial call not be answered right away when a patient can have a very important medical need.
Be sure the automation covers everything necessary
You are going to want to have automation setup that helps to direct the phone calls to the right departments. This means each department will need its own dedicated option number. For example, you can have an option for giving hours and address information and this can go to one automation recording, then you may have other options that go to different departments, such as receptionist, records, manager, etc. Having the patients click through the automation selections cuts down on the phone answering that one or two receptionists need to do, which will free them up to care for other important tasks.
Be sure enough faxes are included
A small medical clinic may only need one fax that will take care of incoming and outgoing faxes. However, if you have a very busy clinic, then you may need more than one. You want this to be intertwined with your medical clinic phone service installation. By having enough faxes connected, you will be able to receive all incoming faxes and send all necessary outgoing faxes without complications or busy signals that can be frustrating and can cost time for the office staff.