Going Back to Home Phones
Do you remember the days before everyone on earth carried around a cell phone in their pocket? If you needed to get ahold of a friend, you called them when you knew they could answer. If you were out and about with your family, you didn't need to worry about staring at a little screen all day long to check emails and look for text messages. I was eager to get back to that simple way of life, which is why I banned cell phones for my family and installed traditional phone service. My blog discusses the benefits and drawbacks of traditional landlines, so that you can decide how you want to approach communication at home.
It's important to manage your company's calls every day, but this can be hard at times when you're limited on staff or your call volume is pretty high. Fortunately, there are companies today that offer answering services. Utilizing them comes with so many impactful benefits.
1. 24-7 Services
When your company closes for the day, there probably will be customers that call in regardless and want questions answered. You can cater to these customers by using a phone answering service, as a lot of companies that offer them are available 24-7.
No matter what kind of business you own and operate, you need to have a way for clients and/or customers to contact you. In fact, they should be able to make some type of contact at all hours of the day and night. Sure, this may seem unreasonable, but not everyone works a 9-5 job, and some people don't have any time to make phone calls during the day. Sometimes, the situation is an emergency, and they need to get in touch with you right away.
When you manage a medical clinic, the phone system you opt to go with needs to be chosen with extreme care. Since you are dealing with medical patients, there is much more to consider than a simple system to answer phone calls and offer voicemail. You have privacy issues to concern yourself with and you need to make sure patients can get through and won't end up dealing with spotty phone service.
You need more than a simple phone line for your business. You need a phone system that will support your business's needs. Any sufficient phone system will include the key service unit, the private branch exchange, or the Voice over Internet Protocol (VoIP).
#1 Key Service Unit
Key service unit phone systems are one of the more classic business phone systems. A key service unit modifies an existing phone line. You don't have to have any additional lines installed.
When you are a business that heavily relies on the use of phone systems, you will want to make sure that you are upgrading the systems as newer and better options make themselves available. Learn why upgrading your business phone systems is such a good idea for your company by reading through the following information.
You Won't Have As Many Dropped Calls
Dropped calls are missed opportunities so you do not want to have many of those throughout the day.